Advice
How we can help
We offer free, good quality information, advice and guidance to Southwark residents aged 50 and over. Our service is designed to support you to solve a wide range of problems and increase your income. We offer help with welfare benefits advice, housing advice and information, form filling, consumer/energy advice, and support with accessing care in the community.
Our advice sessions are by appointment only.
Please give us a call or come into the centre to arrange an advice session. We will follow the following steps together during approximately 30 minutes.
1. Learn
Tell us everything you can about the challenge you are facing.
2. Assess
Together we will do an initial assesment of the issue and possible solutions.
3. Information
We will provide basic information, advice and guidance.
4. Apply
We will help you apply for less complex benefits and services.
5. Advice
If your challenge is more complex, we will book an appointment with an advisor to resolve it.
Advice Service Standards
To read about our Advice Service Standards, please download this document.